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At Hitches by George, customer satisfaction is our top priority.
We strive to make your ordering experience with us the best it
can be, and will do everything possible to make certain you
are satisfied with our products, our pricing, and our customer
service.
SHIPPING POLICY
We ship most in-stock orders within 1 business day from
the time of order. Out of stock, special order items, or items
drop-shipped by the manufacturer may require additional
lead-times for delivery. We will notify you shortly after
we receive your order to confirm any drop-ship or special
order status, and to provide you with an estimated date of
shipment. On in-stock items shipped from our warehouse, a
tracking # will be sent to you by email when your item ships
from our warehouse.
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Please note that the flat-rate shipping costs shown on
our website are for domestic shipments within the 48
contiguous states only. Please contact us for actual shipping charges on
orders to Alaska or Hawaii.
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Hitches by George ships orders via Fedex, UPS, or
common carrier. Some
orders are shipped from multiple locations, and may require
that we ship items from the same order in more than one box.
Please verify your shipping address before submitting
your order to ensure the fastest possible service.
MERCHANDISE RETURNS
We take every precaution to ensure that your products
arrive safely, however if an item is damaged in shipment,
please follow the steps below:
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If you need to return merchandise, please call our office
at 1-800-968-9100, or
email us for a Return Merchandise Authorization (RMA)
number.
Please note that any merchandise returned without prior
authorization will be subject to a 25% restocking fee.
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In the case of a damaged UPS shipment, please notify
your area UPS office first, and they will pick up the items
for inspection and return them to us. Also be sure to notify
us so we can send a replacement part and follow up with UPS.
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If a return is requested for reasons other than shipping
damages (ie: customer changes of mind), the customer
will be responsible for all shipping costs back to
Hitches by George,
and item(s) must be returned in their original condition and
packaging, complete with all included parts and materials.
Merchandise credit will only be issued to customer following
receipt of goods by Hitches by George.
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Hitches by George
is unable to accept returns on products which are damaged as
a result of improper installation or customer misuse.
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When returning an item to us, please be sure to pack your
item carefully in the original packaging your product
arrived in to prevent shipping damage, and to ensure that
you receive proper credit for your merchandise.
MANUFACTURER WARRANTIES
All parts are covered by the manufacturer warranties.
Manufacturer warranties vary, and are included with your
products. Please review the information you receive with your
products for more information.
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How
to contact us:
BUSINESS ADDRESS:
HITCHES BY GEORGE
3038 Eastern Avenue, SE
Grand Rapids, MI 49508
USA
PHONE:
toll-free
(800) 968-9100
MI local
(616) 452-8769
fax
(616) 452-8757
BUSINESS HOURS:
Monday - Friday
8:00 AM to 5:00 PM
Eastern Standard Time
Saturday
8:00 AM to 12:00 PM
Eastern Standard Time
E-MAIL:
jpeterman@hitchesbygeorge.com
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